Dispatch
We are emergency 911 dispatchers employed through the City of Scottsville. We dispatch for the Scottsville Police Department, Allen County Sheriff's Department, Allen County Ambulance Service, and all Fire Departments in Allen County and Scottsville as well as the Rescue Squad and Coroners.
Each dispatcher is required to attend a 4 week academy in order to gain certification. The academy is located in Richmond, KY at the Department for Criminal Justice Training Facility. Continuing education courses are also required every year to not only keep our certification, but also to stay up-to-date on all current practices and further our education within our career.
Mission
To make an effective difference in the community by providing high-quality professional communications and ensuring responder safety, while serving as the vital link between emergency responders and our community in times of need.
Goal
To handle all calls, whether emergency or non-emergency, in a courteous, professional, expeditious manner in order to reduce/minimize the possibility of injury, loss, and or trauma associated with a specific incident.
Service
The Scottsville- Allen County Emergency Communications Center is a municipal agency that serves the citizens and visitors of Scottsville and Allen County. We answer emergency and non-emergency calls for service and dispatch for:
- Scottsville Police Department
- Allen County Sheriff’s Department
- Allen County Ambulance Service
- 10 volunteer fire departments
- Allen County Rescue Squad
- First Responders
- Allen County Coroner
- City Utilities (after-hours)
- Allen County Water Department (after-hours)
Training
Each telecommunicator is required to attend a four-week basic telecommunications academy at the Department of Criminal Justice Training (located in Richmond, KY) in order to achieve state certification. Every year thereafter, telecommunicators are required to attend at least 8 hours of continuing education courses to maintain certification and stay up-to-date on all current practices.
When should 911 be called?
- 911 is only to be used in emergency situations, which is any situation that requires immediate assistance from the police, fire department or an ambulance.
- If you are ever in doubt, call 911.
- Examples of when to call 911 include: medical emergencies, heart attack or stroke, house fire, domestic violence, burglary or theft in progress, car accident with injuries, suspicious activities.
Who answers when 911 is called?
- The very first emergency personnel you speak with is one of our dispatchers at Scottsville-Allen County 911 Communications Center. They obtain all pertinent information from the caller and dispatch the appropriate agency.
- Dispatchers are responsible for obtaining, documenting, disseminating and tracking activities and information for sheriff’s deputies and police, fire and EMS departments.
- Dispatchers will also offer pre-arrival instructions such as Telephone CPR and controlled bleeding techniques until help arrives.
How do I avoid accidental dials to 911?
- 911 call centers receive thousands of accidental calls to 911, which could cause a delay in service for real emergencies.
- Lock your cell phone so it doesn’t accidentally dial 911.
- Take the battery out before allowing children to play with an old cell phone as even without service they still can dial 911.
- Do not hang up if you accidentally dial 911. Stay on the line and tell the telecommunicator there isn’t an emergency.
Employment
- If you are interested in working for our agency, please contact our office.
Contact
Madie Wolfe
911 Dispatch Supervisor
CONTACT INFO:
Office:
(270) 237-3611
Address:
192 West Wood Street
Scottsville, KY 42164
Madie Wolfe, 911 Dispatch Supervisor